OUR POLICY IS TO PROVIDE EXCELLENT CUSTOMER SERVICE AND COMMUNICATION.

Policies


Booking

Full payment is required at the time of booking.  Rates are published in pesos. If reservation payment is in US dollars, the exchange rate will be taken from the date the transaction is made.

There is a maximum of 3 people per room. Additional people will incur a extra per day fee.

Rates can change without notice, at any time prior to your booking confirmation. Please contact us if you have any questions.


Check-In and Check-Out

Check-in time is 2:00 PM. Early check-in is possible, with no additional charge, subject to availability. In the event of your early arrival, please notify us of your expected arrival time.

Check-out time is 12:00 PM. Late checkout is possible, if we have no arrivals for the suite on that day.


Cancellation

If a cancellation occurs less than 30 days from the arrival date, there will be a 100% charge of the first night.

In the event of a cancellation, we do not refund reservation payments. Instead we will apply a credit to a future stay with us.


No Show

In case of a No Show, a penalty fee of two nights will apply.


Children

We welcome children who are 16 years of age and older. We will host younger children only during low season, or when guests book the entire hotel and take legal responsibility for their children’s safety and wellbeing. The hotel is not suitable for children fifteen years of age and younger, without parental supervision.


Pets

Sorry, we do not host pets.


Smoking

The interiors of our suites are non-smoking. Smoking is permitted on terraces and in open spaces. Please be considerate of your next-door neighbors when smoking on your terrace. Our staff will direct you to the designated smoking area at our restaurant.

Puerta Paraiso, Cerrada de las Tortugas, Zihuatanejo, Guerrero, México.  +52 (755) 553-2142  info@puertaparaiso.com