Frequently Asked Questions

If you don’t find an answer to your question below, feel free to contact us via our Contact page.

Is the hotel wheelchair accessible?

We are pleased to inform you that we are a wheelchair accessible hotel. Please just let us know in advance and we will work to accomodate your needs.

Do you take US dollars and credit cards?

Yes, we accept US dollars and the main credit cards (American Express, Visa and MasterCard). Normally we do not exchange money in the hotel, there are ATMs in the airport and in the city. Most restaurants and taxis accept US dollars, know that major credit cards and ATMs offer the best exchange rates.

How far is the hotel from the airport?

The distance from the airport to the hotel is approximately 10 minutes by car or taxi.

Do you provide airport transportation?

We can arrange to pick you up at the airport upon your arrival. Please provide your arrival information and we will be at the airport to meet you. We can also take care of your transportation from the hotel to the airport – simply notify us 1 hour before your departure. In either case, the driver is paid directly.

How much should I tip?

The suggested tip for hotel services (including cleaning and laundry, maintenance, security guard and gardening) is 10%. The typical tip for quality service in Zihuatanejo restaurants is 15%.

Our team spirit at Puerta Paraiso makes us very proud, that is why our dedicated staff (many of whom are never seen) divide tips equally among them. We ask you to leave the tip at the time of your departure.

What activities can we do in the area?
  • Two quality golf courses are located near the hotel, it’s just a matter of taking a taxi.
  • There are an infinite number of water activities, including sport fishing, snorkeling, kayaking, jet skiing and boat rentals.
  • Take the zip line while enjoying the beautiful scenery of the tropical forest, ride a horse on the beach, swim with dolphins and/or explore the recently excavated pyramids.
  • Enjoy exploring the quaint shops and pleasant restaurants of the city of Zihuatanejo.

On the other hand, one of the favorite activities of our happy guests is to do nothing!

Read more about activities offered in the area on our Experience page.


Yes, we offer massages in the suites, on the beach and/or in the gardens. The cost of the massage is $ 750.00 pesos per person, with duration of one hour.

Are there yoga classes availabLe?

We can schedule a private appointment for yoga sessions at the hotel or in the instructor’s studio if you prefer. We can gladly get you a quote and make your reservation – please just let us know before your arrival.

Are there golf courses nearby?

There are two quality golf courses located in Ixtapa, Marina and Palma Real. They offer golf carts and rent the necessary equipment. Our staff would be happy to help you book a reservation.

Is there any surf in the area?

The best and closest places to surf are at Playa Linda (9 miles), Troncones (24 miles), Saladita (29 miles) and El Rancho (32 miles).

Surf lessons are also available and directed by expert instructors, who will pick them up at the hotel (usually between 8 and 10AM).

Are there restaurants nearby?

There are many popular restaurants in Zihuatanejo, located along the beaches (La Ropa, La Madera, Municipal Beach), and some in the city. The distance from Puerta Paraiso to the city is approximately 15 minutes. Our guests usually take a taxi to their destination. It will be a pleasure for us to help you select a restaurant and make reservations.

Do you offer scooter or motorcycle rentals?

There are scooters to rent in the city. Our staff will gladly help you with your reservations. We strongly recommend that you exercise caution when driving a scooter in the city and on roads. Sorry, scooters or motorcycles are not allowed on the beach.

How safe is it to walk on the beach?

Walking on Playa Larga beach is completely safe.  It is a beach that offers total tranquility.

Do you celebrate weddings or other events at the hotel?

Yes, we do! Please contact us at: [email protected] with your questions and we will gladly send you information about weddings and events at Puerta Paraiso.

Puerta Paraiso, Cerrada de las Tortugas, Zihuatanejo, Guerrero, México.  +52 (755) 553-2142  [email protected]